Terms and Conditions of sale:

You are protected by the Consumer Guarantees Act 1993 and the Fair Traiding Act 1986.

 Our goal is to impress you by going over and above and offer you terms exceeding what is offered by the acts.

 

We would like to point out the following prior to purchase, as these is nothing worse than unwelcome surprises. We believe these assist our customers in an Awesome shopping experience.

Goods remain the property of Earthquake Ready NZ until payment is received in full.

Pictures are indicative of the product advertised and used for illustrative purposes only. Please contact us at: orders@earthquakeready.co.nz for the latest stock items if required.

Sometimes items will be substituted for items that meet, or in most cases will be of superior specifications at no extra cost to the customer.

Our products are a mix of branded and non-branded generic products.

* Overweight or Heavy items are deemed anything that the manufacturer designates or recommends as a 'two man lift' requirement. Generally speaking anything over 20kg will be considered as an overweight item for shipping purposes.

The customer is responsible for costs associated with returning warranty items for repair or replacement. We will return items at no cost to the customer. 

Change of mind within 7days will incur a 20% restocking fee. Returned products must be returned in 'as new' condition. Un-opened and undamaged, resalable condition.

All products carry a minimum 12 month RTB warranty. 

Longer warranties can be purchased with our extended warranty program. 

Products with warranties longer than 12 months will be stated on the invoice.